Privacy Policy | handyside.legal

Introduction

In this rapidly evolving digital era, JLE Marketing Ltd, through our handyside.legal service, is committed to revolutionising how legal services are delivered and how businesses interact and form partnerships. As digitalisation becomes a key focus across industries, it’s often viewed as a broad concept. Our goal at handyside.legal is to demystify this and help companies improve their efficiency and reduce costs. We do this by offering outsourced legal solutions that are tailored to meet the unique needs of each business we work with.

Contents

Important Information and Who We Are
The Data We Collect About You
How Is Your Personal Data Collected?
How We Use Your Personal Data
Disclosures of Your Personal Data
Data Security
Data Retention
Your Legal Rights
Third Party Personal Data You May Provide to Us
Glossary

This policy is designed to ensure transparency and trust between handyside.legal and its clients, providing a clear understanding of how personal data is collected, used, and protected.

1. Important Information and Who We Are

Purpose of This Privacy Notice

This privacy notice aims to provide you with information on how JLE Marketing Ltd, through our sister company Handyside Ltd, collects and processes your personal data via our website, including any data you may supply when you register to use our services or purchase a subscription.

We advise reading this privacy notice alongside any other privacy or fair processing notice we may provide on specific occasions when collecting or processing personal data about you. This notice is designed to supplement such notices, not to override them.

Controller

JLE Marketing Ltd is the controller and is responsible for your personal data in relation to the handyside.legal service (collectively referred to as “handyside.legal”, “we”, “us”, or “our” in this privacy notice).

We have appointed a Data Privacy Manager responsible for overseeing queries regarding this privacy notice. For any inquiries about this privacy notice, including requests to exercise your legal rights, please contact our Data Privacy Manager using the details below.

Contact Details

Full Name of Legal Entity: JLE Marketing Ltd & Handyside Ltd
Name/Title of Data Privacy Manager: Daniel Edleman
Email Address: contact@handyside.legal
Postal Address: Updown End, Betteshanger, Deal, Kent, CT14 0EF, England.

You are entitled to lodge a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance.

Changes to the Privacy Notice and Your Duty to Inform Us of Changes

This version was last updated on 7 December 2023. Historical versions of our privacy notice can be obtained by contacting us.

It’s crucial that the personal data we hold about you is accurate and current. Please inform us if your personal data changes during your relationship with us.

Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Engaging with these links or connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. Upon leaving our website, we encourage you to read the privacy notice of every website you visit.

2. The Data We Collect About You

Personal Data

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

In the course of our operations, we may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data: Includes first name, last name, username or similar identifier.
Contact Data: Includes email addresses and telephone numbers.
Financial Data: Includes bank account and payment card details. Note that handyside.legal does not directly process payment card details. All payments for services and subscriptions are processed by our payment services provider. They do not share your payment card details with us, but we maintain Transaction Data related to your payments. Please refer to the Privacy Notice of our payment services provider for details on how they process data.
Transaction Data: Includes details about payments to and from you and details of any subscriptions for our services that you have purchased.
Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Profile Data: Includes your username and password, purchases made by you, feedback, and survey responses.
Usage Data: Includes information about how you use our website and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

We may also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity. For instance, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature of our website. However, if we combine Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Special Categories of Personal Data

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If You Fail to Provide Personal Data

Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with access to our service). In this case, we may have to cancel your use of our service, but we will notify you if this is the case at the time.

3. How Is Your Personal Data Collected?

At handyside.legal, we employ various methods to collect data from and about you, ensuring a comprehensive approach to data gathering:

Direct Interactions

You may provide us with your Identity and Contact Data through direct interactions, such as:

Filling in online forms on our website or using our Handyside Legel web service.
Corresponding with us by post, phone, email, or other means. This includes personal data you provide when you:
- Register to use our service.
- Purchase a subscription from us.
- Request marketing materials to be sent to you.
- Complete a survey or provide feedback on our services.

Automated Technologies or Interactions

As you navigate through and interact with our website and services, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. This collection of personal data occurs through the use of cookies and similar technologies. For more detailed information, please refer to our Cookies Policy.

Third Parties or Publicly Available Sources

We may also receive personal data about you from various third parties and public sources, such as:

Technical Data from analytics providers like Google, which may be based outside the EU.
Contact and Transaction Data from technical and payment service providers (for example, our payment services provider, which may be based outside the UK).
Identity and Contact Data from publicly available sources, such as Companies House, based within the EU.

4. How We Use Your Personal Data

Lawful Use of Data

We will only use your personal data in accordance with the law. Most commonly, we use your personal data under the following circumstances:

When it is necessary to perform the contract we are about to enter into or have entered into with you, such as when you register or subscribe to use our service.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
When we need to comply with a legal or regulatory obligation.

In general, we do not rely solely on consent as a legal basis for processing your personal data.

Purposes for Which We Will Use Your Personal Data

Below is a table outlining how we plan to use your personal data and the legal bases we rely on to do so. We have also identified our legitimate interests where appropriate.

Purpose/Activity	Type of Data	Lawful Basis for Processing Including Basis of Legitimate Interest
To register you as a user of our service	(a) Identity (b) Contact (c) Marketing and Communications	Performance of a contract with you
To process and deliver subscriptions you purchase, including: managing payments, fees, and charges; collecting and recovering money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you, including: notifying you about changes to our services, terms, or privacy policy; asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to understand how customers use our products/services)
To enable you to provide feedback or complete a survey	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to understand how customers use our products/services and to develop them)
To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, administration and IT services, network security, fraud prevention, and in the context of a business reorganisation) (b) Necessary to comply with a legal obligation
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, and to develop our business)
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what products, services, and offers may be relevant for you. You will receive marketing communications from us if you have requested information from us or subscribed to our services and have not opted out of receiving marketing.

Third-party Marketing

We will obtain your express opt-in consent before sharing your personal data with any company outside the JLE Marketing Ltd group for marketing purposes.

Opting Out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that some parts of our website and services may become inaccessible or not function properly if you disable or refuse cookies. For more information about the cookies we use, see our Cookies Policy.

Change of Purpose

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of Your Personal Data

At handyside.legal, we may need to share your personal data with various parties for the purposes as outlined in the table in paragraph 4. These parties include:

Service Providers: These are specific third parties who provide essential services to us, such as:
- Third parties who host our website and service.
- Third parties who assist us in developing, supporting, and maintaining our website and service.
- Third parties who help us manage and send emails to our customers and users.
Business Transfers: In instances where we consider selling, transferring, or merging parts of our business or our assets, or where we seek to acquire other businesses or merge with them, your personal data may be part of the transferred assets. Should such a change occur, the new owners may use your personal data in the same manner as set out in this privacy notice.

We ensure that all third parties involved respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They are only permitted to process your personal data for specified purposes and in accordance with our instructions.

6. Data Security

At handyside.legal, we are committed to ensuring the security of your personal data. To achieve this, we have implemented appropriate security measures designed to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed.

Security Measures and Access Control

We limit access to your personal data to our employees, agents, contractors, and other third parties who have a legitimate business need to access it.
These individuals will only process your personal data on our instructions and are subject to a duty of confidentiality.
We regularly review our security policies and protocols to ensure that our systems are secure and protected against unauthorised access and data breaches.

Dealing with Data Breaches

In the event of a suspected personal data breach, we have procedures in place to swiftly deal with and investigate the breach.
Should there be any legal requirement, we will notify you and any applicable regulator of a breach.
Our team is trained to handle such incidents efficiently to minimise any potential impact on you and to ensure compliance with our legal obligations.

Through these measures, handyside.legal, under the stewardship of JLE Marketing Ltd, seeks to maintain the highest standards of data security and to protect the personal information entrusted to us by our clients and users.

7. Data Retention

How Long Will Your Personal Data Be Used?

handyside.legal is committed to retaining your personal data only for as long as necessary to fulfill the purposes for which we collected it. This includes meeting any legal, accounting, or reporting requirements.

Determining the Retention Period

To establish the appropriate retention period for personal data, we consider:

The amount, nature, and sensitivity of the personal data.
The potential risk of harm from unauthorised use or disclosure of your personal data.
The purposes for which we process your personal data and whether we can achieve those purposes through other means.
The applicable legal, tax, regulatory, and other requirements.

Retention for Legal Purposes

For legal reasons, basic information about our customers (including Contact, Identity, and Transaction Data) may be retained for up to six years after they cease being customers. This period is essential for tax purposes and to manage any queries or disputes that might arise in relation to their contract with us.

Your Rights Regarding Data Retention

Under certain circumstances, you have the right to request the deletion of your personal data. Further information on your legal rights is available in section 9.
In some situations, we may anonymise your personal data (so it cannot be associated with you) for research or statistical purposes. In these instances, we may use this anonymised information indefinitely without further notification to you.

This policy ensures that handyside.legal manages your personal data responsibly and in line with legal and regulatory obligations.

8. Your Legal Rights

Under certain circumstances, you have various rights under data protection laws in relation to your personal data. These rights include:

Request Access: You have the right to access your personal data and to receive information about how we process it.
Request Correction: You have the right to have any incomplete or inaccurate data we hold about you corrected.
Request Erasure: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Object to Processing: You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party).
Request Restriction of Processing: This allows you to ask us to suspend the processing of your personal data in certain scenarios.
Request Transfer: You have the right to request the transfer of your personal data to you or to a third party.
Right to Withdraw Consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of the rights mentioned above, please contact us directly.

No Fee Usually Required

There is usually no fee required to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. In some cases, we may refuse to comply with your request under these circumstances.

What We May Need from You

We may need specific information from you to help confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to prevent personal data from being disclosed to anyone who has no right to receive it. We may also contact you for more information about your request to speed up our response.

Time Limit to Respond

We aim to respond to all legitimate requests within one month. However, it may take us longer than a month if your request is particularly complex or you have made multiple requests. If this is the case, we will notify you and keep you updated.

9. Third Party Personal Data You May Provide to Us

Scope of This Privacy Policy

This Privacy Policy primarily addresses how we collect and process personal data about users of our handyside.legal website and service. However, it is important to acknowledge situations where you, as a user of our service, may handle personal data of third parties.

User Responsibility for Third Party Data

When using handyside.legal’s services, you may manage or process personal data about third parties. It is crucial that in doing so, you comply fully with applicable data protection and privacy laws. This includes, but is not limited to, ensuring lawful grounds for processing such data and safeguarding the rights of the data subjects.

Our Terms and Conditions

For detailed information about the responsibilities and obligations regarding third party personal data that you may upload or process through our service, please refer to handyside.legal’s Terms and Conditions. These terms outline the extent of our responsibilities and your obligations in handling third-party personal data.

Compliance with Data Protection Laws

We emphasise the importance of your adherence to relevant data protection regulations when dealing with third-party personal data. handyside.legal, under the management of JLE Marketing Ltd, is dedicated to upholding high standards of data privacy and expects the same level of commitment from our users when they are handling third-party data.

10. Glossary

LAWFUL BASIS

Legitimate Interest: This refers to the interest of our business in conducting and managing our operations to provide you with the best service/product and a secure experience. We always balance potential impacts on you (positive and negative) and your rights before processing your personal data for our legitimate interests. We avoid using your personal data for activities where our interests are overridden by the impact on you, unless we have your consent or are required or permitted to by law. You can contact us for further information on how we assess our legitimate interests against any potential impact on you.
Performance of Contract: This involves processing your data when it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract.
Comply with a Legal or Regulatory Obligation: This means processing your personal data where it’s necessary for compliance with a legal or regulatory obligation that we are subject to.

YOUR LEGAL RIGHTS

You have the right to:

Request Access: Commonly known as a “data subject access request”, this allows you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request Correction: If we hold incomplete or inaccurate personal data about you, you have the right to have it corrected. We may need to verify the accuracy of the new data you provide to us.
Request Erasure: This enables you to ask us to delete or remove personal data where there is no valid reason for us to continue processing it. You also have this right where you have successfully objected to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
Object to Processing: You have the right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing. This right also applies where your personal data is processed for direct marketing purposes. In some cases, we may demonstrate compelling legitimate grounds for processing your information which override your rights and freedoms.
Request Restriction of Processing: This allows you to ask us to suspend the processing of your personal data in certain scenarios: if you want us to establish the data’s accuracy, where our use of the data is unlawful but you do not want us to erase it, where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the Transfer: You can request the transfer of your personal data to you or a third party in a structured, commonly used, machine-readable format. This right only applies to automated information which you initially provided consent for us to use, or where we used the information to perform a contract with you.
Withdraw Consent: Where we rely on consent to process your personal data, you have the right to withdraw consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you, and we will advise you if this is the case at the time you withdraw your consent.